Frequently Asked Questions
Everything you need to know about your next ride.
How do I choose the right Tern bike for my needs?
We recommend considering your primary use case, such as commuting, hauling cargo, or weekend touring. Our GSD and HSD models are perfect for heavy loads, while our folding series like the Verge and Link are ideal for urban portability.
Do Tern bicycles come fully assembled?
Bicycles ordered online are shipped to an authorized Tern dealer for professional assembly to ensure your safety and maintain your warranty. You will be notified when your bike is ready for pickup.
What is the warranty policy on Tern frames and components?
We offer a 5-year warranty on frames, handleposts, and forks. By joining our Tern Care program, you can extend this warranty to 10 years for added peace of mind.
Can I install child seats on Tern cargo bikes?
Yes, our cargo models like the GSD are designed to be compatible with popular child seats such as Thule Yepp. Please check our 'Passenger Guide' for specific compatibility and safety requirements.
What happens if I need replacement parts or service?
Tern maintains a global network of authorized dealers who stock genuine replacement parts. You can use our online dealer locator to find the nearest service center for maintenance and repairs.
What is your return policy for accessories?
Unused accessories in their original packaging can be returned within 30 days of purchase. Please note that bicycles are subject to different return conditions based on the assembly status.