Returns & Exchanges

At Tern Bicycles, we stand by the quality of our gear and offer a 30-day return window for items in new, unused condition with original packaging. We want to ensure you have the best possible experience on every ride, whether you're commuting or touring.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Shipping Label

  Once approved, download and print your prepaid shipping label and include the original packing slip inside your box.

• 3.
  Package and Ship

  Securely pack your items in their original packaging to prevent damage during transit and drop the package off at any authorized carrier location.

• 4.
  Inspection and Refund

  Our team will inspect the returned gear within 5-7 business days of arrival, and your refund will be processed back to your original payment method.